Justin Hickey

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justinhickey@gmail.com · ---.---.----

Objective        Motivated professional seeking a strategic management position, bringing outstanding leadership skills, communication ability and problem solving skills

 

Core Competencies

*MBA from Ohio University   *Statistical Analysis   *Developing Marketing Plans  

*Relational Database Design and Management   *ADB2   *Clearable Background

 

Experience      Hewitt Associates, Orlando, FL

2006-Present      Systems Analyst, Health and Welfare Enterprise Business Group

·  Served as a team member on a Six Sigma Green Belt project to decrease team defects resulting in a recommended 3.5 FTE savings

·  Managed and reviewed the work of five Configuration Analysts in Orlando, Florida and four Configuration Analysts in Gurgaon, India

·  Led training seminars for the Health and Welfare team for current and new associates

 

2004-2006         Configuration Analyst, Health and Welfare Enterprise Business Group

·  Led the development of Medicare Part D Personal Communication Statements for more than thirty clients, encompassing tens of thousands of participants

·  Coached newly hired associates.  Taught Hewitt’s proprietary system to three associates

 

2003-2004         Customized Solutions, Columbus, OH

Sole Proprietorship, Modern Furniture Design and Production

·  Directed operations and assumed full profit/loss responsibility

·  Developed an eCommerce platform compatible with PayPal Electronic Payment Systems

 

Summer 2003    Ministry of Transport, Pecs, Hungary

                        Consultant, Ohio University Joint Student Consulting Project

·  Advised The Ministry of Transport regarding European Union ascension regulations to meet May 2004 deadline

·  Formed liaison group between American and Hungarian participants to formulate cultural issues and team progress for daily faculty review

 

Summer 2000    CoreComm, Columbus, OH

                        Analyst, Customer Operations Department

·  Reported call trends and billing information to department heads

·  Planned and created an Access reporting tool to track CoreComm representatives

·  Maintained historical data set describing call center activities

 

Education     Ohio University, Athens, OH  College of Business

August 2003       Master of Business Administration  Emphasis in Management Information Systems

July 2001           BS in Communication Systems Management   Minor in Business, Emphasis in Law               

 

Winter 2001       Hogeschool Van Utrecht, Utrecht, Netherlands

                        Ohio University Communication Systems Management Exchange

·  Multidisciplinary coursework: European Media Studies, Graphic Design of User Interfaces, and JavaScript

·  Culminating project: the design and completion of a dynamic web based application

 

Honors   · The Mona Lisa of Cost Delivery and Quality Award – For Contributing to the Health and Welfare Enterprise Team’s Excellence and Overall Achievement – SQ FY2007

·  The Human Capital Institute – Member

·  College of Business Graduate Assistant Scholarship – 20002 to 2003

·  90th Percentile on Graduate Management Admission Test (GMAT) Verbal Section – 2002

·  Multiple Dean’s Lists, requiring 3.3/4.0 GPA – 1997 to 2001

·  Eagle Scout – 1997